Our business hours are Monday - Friday from 8:30 AM to 5:00 PM EST.

  Please note that our office will be closed on the holidays listed below.

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Note: Off Grid Warehouse is not open to the public; however, first responders are welcome.

You can contact us through the Contact Us page, or call us at 856-292-3645.

We accepts the following payment options:

• Visa, MasterCard, American Express, Discover
• Apple Pay
• PayPal
• GPay

Yes, we take phone orders! Simply call us at 856-292-3645

You can track your order under the "Orders" tab when signed in to your Off Grid Warehouse account. If you purchased as a guest, status updates and tracking info will be sent via email.

To cancel an order, please contact Customer Service by phone at 856-292-3645 or our Contact Form before you receive your shipping confirmation. The sooner, the better. Customer Service can also assist you with exchanges.

We offer Net 30 terms to both state and local agencies. A proper purchase order must be signed and sent to us. Non-government entities can request for Net 30 terms on a select basis.

Our business hours are Monday - Friday from 8:30 AM to 5:00 PM EST.

  Please note that our office will be closed on the holidays listed below.

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Note: Off Grid Warehouse is not open to the public; however, first responders are welcome.

You can contact us through the Contact Us page, or call us at 856-292-3645.

We accepts the following payment options:

• Visa, MasterCard, American Express, Discover
• Apple Pay
• PayPal
• GPay

Yes, we take phone orders! Simply call us at 856-292-3645

You can track your order under the "Orders" tab when signed in to your Off Grid Warehouse account. If you purchased as a guest, status updates and tracking info will be sent via email.

To cancel an order, please contact Customer Service by phone at 856-292-3645 or our Contact Form before you receive your shipping confirmation. The sooner, the better. Customer Service can also assist you with exchanges.

We offer Net 30 terms to both state and local agencies. A proper purchase order must be signed and sent to us. Non-government entities can request for Net 30 terms on a select basis.

We ship to anywhere in the Continental US.

Duty Gear, Tactical Gear, and Medical Supplies usually ship within 24 hours. Medical kits are built to order to ensure the latest expiration possible, whether at our facility or at the manufacturers facility. If there is any issue with your order, we will contact you. Lead time in the "availability" section of listings are only estimates.

We offer free shipping on orders over $99. If your order is under $99, there is a $3.99 flat shipping charge. This helps us to ensure we can offer the best prices for those who want items individually or in bulk. Select items such as Blue Can Water are not a free shipping item due to freight charges depending on location, lift gate, commercial or residential, etc..

Sorry, we do not ship outside the Domestic USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We ship to anywhere in the Continental US.

Duty Gear, Tactical Gear, and Medical Supplies usually ship within 24 hours. Medical kits are built to order to ensure the latest expiration possible, whether at our facility or at the manufacturers facility. If there is any issue with your order, we will contact you. Lead time in the "availability" section of listings are only estimates.

We offer free shipping on orders over $99. If your order is under $99, there is a $3.99 flat shipping charge. This helps us to ensure we can offer the best prices for those who want items individually or in bulk. Select items such as Blue Can Water are not a free shipping item due to freight charges depending on location, lift gate, commercial or residential, etc..

Sorry, we do not ship outside the Domestic USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please read our Returns & Refunds policy to see how you can start the refund process.

To start the return process, simply fill out the Return Request form. Be sure to read through the Refunds & Returns policy to make sure your order is eligible.

Your refund is submitted once we receive and inspect the returned item(s), which usually takes 1 to 3 business days. Your bank should process our refund request within 5 to 10 business days.

Exchanges may be made up to 30 days from the receipt of your order. To make an exchange, simply return your item(s) and complete a new purchase.

If you use gear bought from our website to save a life, we'll replace it for free. Learn more by checking out the Lifesaver Replacement Guarantee page.

You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please read our Returns & Refunds policy to see how you can start the refund process.

To start the return process, simply fill out the Return Request form. Be sure to read through the Refunds & Returns policy to make sure your order is eligible.

Your refund is submitted once we receive and inspect the returned item(s), which usually takes 1 to 3 business days. Your bank should process our refund request within 5 to 10 business days.

Exchanges may be made up to 30 days from the receipt of your order. To make an exchange, simply return your item(s) and complete a new purchase.

If you use gear bought from our website to save a life, we'll replace it for free. Learn more by checking out the Lifesaver Replacement Guarantee page.

Simply subscribe to our email newsletter or follow us on Facebook or Instagram for updates. The newsletter sign-up is located at the footer of this site.

After your purchase, you will receive a link which allows you to leave feedback about that product. Alternatively, you can leave a review through the product listing itself. You can even add photos of your gear for others to see.

Simply put your promo code in the Discount code section and click Apply during the check out process.

Simply subscribe to our email newsletter or follow us on Facebook or Instagram for updates. The newsletter sign-up is located at the footer of this site.

After your purchase, you will receive a link which allows you to leave feedback about that product. Alternatively, you can leave a review through the product listing itself. You can even add photos of your gear for others to see.

Simply put your promo code in the Discount code section and click Apply during the check out process.